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What’s my password? I can’t find it.



Who knows?

I've lost count of the number of times clients ring or email and ask me for their passwords. To their own data files. I have yet to craft an appropriate response to this that adequately covers all the thoughts that come to mind when asked this question. Partially because it could be misunderstood – my response that is. And partially because – well, the question genuinely shocks me. We are living in the digital age, after all. Have been for quite a few years now. I'm not talking about people who are retired, who don't generally engage in use of software, I'm talking about business owners. Can you please tell me what my password is? The truth? No, of course I can’t. I don’t know my own passwords half the time – but I have systems in place to help me remember them. I am a modern-day business owner whose business depends on my being able to access my data. So, why do they ask me? Well, possibly because as their bookkeeper I’ve become valuable to them in terms of reminders, hints, tips etc. Also, possibly, they think I know everything 😊 If you’re having trouble keeping up with all the passwords we’re supposed to have memorised (not allowed to record it anywhere – security don’t you know?) then, I recommend that you obtain a copy of an app that remembers passwords for you. They are inexpensive, some have an annual fee, some are a once-off cost. I use Keypass. There are others on the market. But do use one. I promise, I wasn’t there when you logged into your accounting package software and set up your account. That’s when your username and password need to be recorded somewhere safe!! And if you’re anything like me, that’s not inside your memory 😉

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